We offer a 14-day money-back guarantee under specific conditions. You are eligible for a full refund within 14 days of your purchase if:
- You have not yet activated the License Key on any device; OR
- The Software fails to function on your system as advertised, and our support team is unable to resolve the technical issue within a reasonable timeframe.
Non-Refundable Cases
Refunds will not be granted for:
- Change of mind after the License Key has been successfully activated.
- Inability to use the Software due to hardware that does not meet the minimum system requirements stated on our website.
- Violation of the Anti-Piracy terms (Section 4 of our Terms of Service).
How to Request a Refund
To request a refund, please contact support@snapupscale.com with your order number and a detailed explanation of the issue.